Today we experienced two failures on our server:
- 6.57 - 7.45 UTC + 1: an incident occurs where two network interfaces go down (188.8.131.52 and 184.108.40.206) as part of our automated security patching,
resulting in downtime on almost all our game servers for +/- 45 minutes. We have taken steps to prevent such failure from happening again.
- 18.15 - 18.31 UTC + 1: an incident occurs where the server experiences a kernel panic ('BSOD' in Windows terms). We are still investigating the root cause
and will implement measures accordingly.
It is rare for two failures to occur in such a short timespan and we apologize deeply for the inconvenience caused by this.
Our game servers and infrastructure are monitored around the clock to ensure you have a great experience. Once there is more information available it will be posted here.
Edit: there is no indication that such kernel panic will happen again. we will monitor the situation.
nN | Staff