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Server incidents [resolved]


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Hello all,

Today we experienced two failures on our server:

  • 6.57 - 7.45 UTC + 1: an incident occurs where two network interfaces go down (51.255.25.199 and 87.98.133.160) as part of our automated security patching,
    resulting in downtime on almost all our game servers for +/- 45 minutes. We have taken steps to prevent such failure from happening again.
  • 18.15 - 18.31 UTC + 1: an incident occurs where the server experiences a kernel panic ('BSOD' in Windows terms). We are still investigating the root cause
    and will implement measures accordingly.

It is rare for two failures to occur in such a short timespan and we apologize deeply for the inconvenience caused by this.

Our game servers and infrastructure are monitored around the clock to ensure you have a great experience. Once there is more information available it will be posted here.

 

Edit: there is no indication that such kernel panic will happen again. we will monitor the situation.

 

nN | Staff

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